PIES.IO – Terms and Conditions

This document contains the Terms and Conditions and Privacy Policy for PIES.IO.

Terms and Conditions

Last Updated: 01.03.2025

Welcome to PIES.IO (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, platform, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. By using PIES.IO, you represent and warrant that you meet these requirements.

2. Use of Services
– You agree to use the Services only for lawful purposes and in compliance with all applicable laws.
– You must not attempt to copy, modify, reverse-engineer, or interfere with the Services.
– You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Intellectual Property
– All content, software, designs, and materials available on PIES.IO are owned by or licensed to us and are protected by intellectual property laws.
– You are granted a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes.
– You may not reproduce, distribute, or create derivative works without prior written permission.

4. Subscriptions and Payments
– Some features may require a paid subscription. Pricing and payment terms will be displayed at the time of purchase.
– By subscribing, you authorise us to charge the applicable fees to your chosen payment method.
– Fees are non-refundable except as required by law.

5. Privacy
Your use of the Services is also governed by our Privacy Policy.

6. Limitation of Liability
To the maximum extent permitted by law:
– PIES.IO and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.
– Our total liability for any claims shall not exceed the amount paid by you for the Services in the 12 months prior to the claim.

7. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free, or secure access.

8. Termination
We may suspend or terminate your access if you breach these Terms or misuse the Services. You may stop using the Services at any time.

9. Governing Law
These Terms are governed by the laws of New South Wales (or the relevant jurisdiction where PIES.IO is registered). Disputes shall be subject to the exclusive jurisdiction of the courts of [Insert City/State].

10. Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page with the “Last Updated” date revised. Continued use of the Services constitutes acceptance of changes.

11. Contact Us
For questions about these Terms, contact us at:
Email: support@pies.io
Address: Level 6, 201 Kent Street, Sydney NSW 2000

Privacy Policy

Last Updated: [01.03.2025]

PIES.IO (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, platform, and services (“Services”).

1. Information We Collect
– Personal Information: Name, email address, contact details, billing information, account credentials.
– Usage Data: IP address, browser type, device information, operating system, pages visited, time spent, and interactions with our Services.
– Cookies & Tracking: We use cookies and similar technologies to improve functionality, security, and user experience.
– User Content: Any data or information you provide when using our Services (e.g., project data, files, or inputs).

2. How We Use Your Information
We use collected information to:
– Provide, maintain, and improve our Services.
– Personalise user experience.
– Process payments and manage subscriptions.
– Communicate with you about updates, offers, and support.
– Ensure security, detect fraud, and prevent misuse.
– Comply with legal obligations.

3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data under one or more of the following legal bases:
– Your consent.
– Performance of a contract.
– Compliance with legal obligations.
– Legitimate interests (e.g., improving our services).

4. Sharing of Information
We do not sell your personal information. We may share your data only with:
– Service Providers: Payment processors, cloud hosting providers, analytics, and customer support tools.
– Legal Authorities: When required by law or to protect rights, property, and safety.
– Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. International Data Transfers
Your data may be stored and processed outside your country. Where required, we ensure safeguards such as Standard Contractual Clauses (SCCs) for EU users.

6. Data Retention
We retain your personal information only as long as necessary for the purposes described in this Policy, or as required by law.

7. Security
We implement reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no system is 100% secure.

8. Your Rights
Depending on your jurisdiction, you may have rights to:
– Access, update, or delete your personal information.
– Request data portability.
– Restrict or object to processing.
– Withdraw consent (where applicable).
– Lodge a complaint with your local data protection authority.
To exercise your rights, contact us at support@pies.io

9. Cookies
We use cookies to operate our Services, improve performance, and analyse traffic. You can manage cookies through your browser settings.

10. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: support@pies.io
Address: Level 6, 201 Kent Street, Sydney NSW 2000